Terms of service

  1. Your Account

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorized access to your account. You agree to accept responsibility for all activities under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else or if the password is being, or is likely to be, used in an unauthorized manner.

Please ensure that the details you provide are correct and complete and inform us immediately of any changes to the information you provided when registering. You can access and update much of the information you provided us with in the Your Account area of the website.

DISTON®STORE reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.


  1. Privacy

We collect only the basic personal details required to process your order. We will not release your name, address, email address, or other information about our customers to any outside party. We will not trade, resell, sell, or redistribute the information you provide to us to other companies, organizations, or individuals.

If you order with DISTON®STORE and the item is out of stock, we may arrange for the product to be sent directly from our manufacturers/suppliers. In this circumstance, we will pass your delivery address to the manufacturer/supplier, who will use this to arrange delivery via their chosen courier.

Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to encrypt personal information such as your name, address, and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorized people cannot read it.


  1. Access to DISTON®STORE

We will do our utmost to ensure that the website's availability will be uninterrupted and that transmissions will be error-free. However, this cannot be guaranteed due to the nature of the Internet. Also, your website access may be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.


  1. License for website access

DISTON®STORE grants you a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of DISTON®STORE. This license does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You are granted a limited, revocable, and non-exclusive right to create a link to the Welcome page or any other page of DISTON®STORE as long as the link does not portray DISTON®STORE, its affiliates or their products and services in a false, misleading, or offensive matter. Without our express written consent, you may not use any DISTON®STORE logo or other proprietary graphic or trademark as part of the link.

Important: This website operates on an 'invitation treat basis and not as an 'offer for sale. As a result, DISTON reserves the right to decline orders for bulk or high-value purchases or confirmed orders where an item has been priced incorrectly


  1. Your Conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged, or impaired in any way.

You understand that you, and not DISTON®STORE, are responsible for all electronic communications and content sent from your computer to us, and you must use the website for lawful purposes only.

You must not use the website for any of the following:

  • For fraudulent purposes or in connection with a criminal offense or other unlawful activity
  • To send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene, or menacing; or in breach of copyright, trademark, confidence, privacy, or any other right; or is otherwise harmful to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam."
  • to cause annoyance, inconvenience, or needless anxiety


  1. Reviews, comments, communications, and other content

Users of this website may post reviews, comments, and other content; send communications; and submit suggestions, ideas, comments, questions, or additional information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content. DISTON®STORE reserves the right (but not the obligation) to remove or edit any content.

If you do post content or submit material, and unless we indicate otherwise you

  • (a) grant DISTON®STORE and its affiliates a non-exclusive, royalty-free, and fully sub licensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and
  • (b) DISTON®STORE and its affiliates and sublicense the right to use the name you submit in connection with such content if they choose.

You agree that the rights you grant above are irrevocable during the entire protection period of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to DISTON®STORE: (I) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable DISTON®STORE policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify DISTON®STORE and its affiliates for all claims brought by a third party against DISTON®STORE or its affiliates arising out of or in connection with a breach of any of these warranties.


  1. Defamation claims

Due to the high number of items listed on the website, we can't be aware of the contents of each product listed for sale or each comment or review displayed. Accordingly, DISTON®STORE operates on a "notice and takedown" basis. If you believe any content, advertised for sale, defamatory statement, etc. is displayed on this site; please notify us immediately by emailing sales@distonsport.com. DISTON®STORE will take all necessary steps within its limitations to remove it in a reasonable time.


  1. Copyright, authors' rights, and database rights

All content included on the website, such as text, graphics, logos, button icons, images, etc., is the property of DISTON®STORE, its affiliates, or its content suppliers and is protected by United States copyright laws.


  1. Trademarks

DISTON®STORE and other marks indicated on our website are trademarks or registered trademarks of DISTON SPORT  or its subsidiaries in the European Union and/or other jurisdictions. DISTON SPORT's, DISTON®STORE, DISTON®STORE, or any other brand from DISTON SPORT may not be used in any manner that is likely to confuse customers or in any way that disparages or discredits DISTON SPORT. All other trademarks not owned by DISTON SPORT that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by this company.


  1. Our contract

When you order a product from DISTON®STORE, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product that is accepted by us when we send email confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation Email"). That acceptance will be complete when we send you the Dispatch Confirmation Email. Any products on the same order we have not confirmed in a Dispatch Confirmation Email to have been dispatched do not form part of that contract.


  1. Returns/refund policy

We guarantee your satisfaction. Our products come with a 100% guarantee (terms and conditions apply).

You may return new, unopened items sold and fulfilled by DISTON SPORT within 14 days of delivery for a full refund. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return results from our error. Just visit our online Returns, and we will guide you. If the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item. Upon receipt of a returned item - we will send a replacement product if this is requested, or we will process a full refund minus any pre-paid delivery charges.

Please note - returns will not be accepted without a prior Agreement.

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, you will receive a refund more quickly in many cases. This period includes the transit time for us to accept your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via email of your refund once we've received and processed the returned item.


  1. Pricing and availability

We work hard to ensure we carry the most comprehensive selection of items. We list availability information for products we sell on the website, including each product information page. Beyond what we say on that page or the website, we cannot be more specific about availability. Please note that shipping estimates are just that. They are not guaranteed shipping times and should not be relied upon as such. As we process your order and you purchase an item we do not have in stock, we will contact you immediately if we feel this will adversely affect the time it will take us to supply the item.

Despite our efforts, a small number of products in our catalog might be mispriced. Rest assured that we verify prices as part of our ordering procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's right price is higher than our displayed price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.


  1. Children

DISTON®STORE does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use DISTON®STORE only with the involvement of a parent or guardian.


  1. Communications

When you visit DISTON®STORE or email us, you communicate with us electronically. We communicate with you by email or posting notices on the website, or by phone (in case you provided a telephone number). For contractual purposes, you consent to receive communications from us and agree that all agreements, notices, disclosures and other communications we provide to you satisfy any legal requirement. This condition does not affect your statutory rights.


  1. Alteration of Service or Amendments to the Conditions

We reserve the right to change our website, policies, and these Conditions of Use & Sale anytime. You will be subject to the policies and Conditions of Use & Sale in force at the time that you use the website or that you order goods from us unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). Suppose any of these conditions is deemed invalid, void, or unenforceable. In that case, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.


  1. Governing law and jurisdiction

Current regulations regarding the applicable legislation and competent jurisdiction shall govern the relationships between DISTON®STORE and the User. Nevertheless, in those cases for which current rules allow the possibility of the parties submitting themselves to a specific jurisdiction, both DISTON®STORE and the User, expressly rejecting any other jurisdiction to which they may be entitled, agree to submit to the authority of the Courts and Tribunals of the city of San Sebastián, SPAIN.


  1. DISTON Shipping

The estimated delivery information in your order may show an earlier date, and you may receive your order sooner or later, depending on order processing factors.


  1. Payment options

Credit cards: Visa, MasterCard, MasterCard, Maestro. PayPal.


  1. Contact DISTON SPORT for service

Please get in touch with us via email (sales@distonsport.com )


  1. Make changes to your order

To modify or make changes to an order, please get in touch with us by email (sales@distonsport.com) as soon as possible after completing an order.


  1. Cancel your DISTON SPORT order

To ensure you receive products quickly, DISTON SPORT orders begin processing as soon as possible. You can cancel an order if that is not sent yet. Contact us via email (sales@distonsport.com).


  1. How refunds are processed

Refunds will be issued to the original method of payment. Refunds will include only the product and tax amount.


  1. Problem with my order

DISTON SPORT wants to know if there's a problem with your order or product. If you receive the wrong item, order, or duplicate orders, or if you don't receive your order in the expected timeframe, please get in touch with us via email (sales@distonsport.com).


  1. Error tracking your shipment

We will occasionally send your order before the carrier can provide information on their website. If you tried checking your tracking number and received a message saying they could not track your shipment, please allow a short period (a few hours) and try again.


  1. Cookies

    A cookie is a piece of information in the form of a tiny text file placed on an internet user's hard drive. A web page server generates it. The computer is operating a website. The server sets the cookie's information, and can be used by that server whenever the User visits the site. A cookie can be considered an internet user's identification card, which tells a website when the User has returned.
    (Source: www.AboutCookies.org)

Using cookies enables us to provide you with certain features and provides us with information regarding website visits. We may also use cookies to allow us to make the sites more User friendly. Most browsers automatically accept cookies, but you do not have to get them. You can usually change your browser to prevent acceptance, and you should still be able to enjoy most of the features on the sites.

Suppose you want to delete any cookies already on your computer or stop cookies from being accepted in the future. In that case, you should refer to your browser manufacturer's instructions by clicking "Help" in your browser menu. More information is available at www.AboutCookies.org.

Third-party cookies for analytics purposes

To provide our visitors with a better service, we measure the number of page views, the number of visits, the different actions performed by visitors on our site, the geo-location of our visitors, and the number of times visitors return to our site. For this purpose, we use two web analytics software tools: Analyzer and Google Analytics, as well as the Marketo Munchkin Cookie.

Analyzer information (AT Internet - http://www.atinternet.com)

Regarding AT Internet, "cookies" are used to carry out relevant and detailed statistical research. The "cookie" is used in addition to the JavaScript tag, and thanks to the use of "cookies," it becomes possible to refine the analyses of JavaScript tags. They also enable AT Internet customers to recognize visitors whenever they visit their site. These "cookies" store information relating to only one AT Internet user ID, and this information is not used to collect visitors' personal data.

All of the results which are obtained are then compiled and are completely anonymous. The results provide information on the navigation and behavior of Internet users on the websites of AT Internet customers, such as the number of visitors, the number of visits, the number of page viewed and other information necessary to measure Internet user interests effectively. With these results, it is possible to improve such websites' ergonomics and content.

Please visit http://www.atinternet.com/en/data_protection_policy/ to check your access rights, right to reply, and right to remove data.

Google Analytics information

This website also uses Google Analytics, a web analytics service that Google, Inc. ("Google") provides. Google Analytics uses "cookies," text files placed on your computer, to help the website analyze how users use the site. The cookie-generated information about your website users will be transmitted to and stored by Google on servers in the United States.

In case IP-anonymisation is activated on this website, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and truncated there. The IP-anonymisation is active on this website.

Google will use this information on behalf of the operator of this website to evaluate your use of the website, compile reports on website activity for website operators and provide them with other services relating to website activity and internet usage.

The IP address your browser conveys within the scope of Google Analytics will not be associated with any other data held by Google. You may refuse to use cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to utilize the full functionality of this website. You can also opt out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser: http://tools.google.com/dlpage/gaoptout?hl=en.


  1. Online Dispute Resolution